Help Center

The Vuze XR Camera App allows you to control, preview, and download captured media remotely from the camera using your mobile device. The camera connects to your mobile device through wifi emitted from the camera. You can download the Vuze XR Camera App from Google Play or Apple Store.
To turn the wifi signal On\Off press once on the wifi button, located above the power button on the camera, and wait for it to be ready. The button indicator light will blink white while ready to connect, turn Off completely while not working, and turn solid white while connected to a camera.

NOTE: The camera wifi was not designed to connect to any other wifi signal like your home router or computer.

To connect your camera to an Android device follow the steps below:

1. Turn the camera On.
2. Make sure the camera’s wifi is On or turn it On by pressing the wifi button once.
3. Start the Vuze XR Camera App and choose “Connect”.
4. The Vuze VR App will list available Vuze XR cameras and connect to the selected one.
5. Operate the camera via the Vuze XR Camera App.

To connect your camera to an iOS device follow the steps below:

1. Turn the camera On.
2. Make sure the camera’s wifi is On or turn it On by pressing the wifi button once.
3. From your iOS device Homescreen go to Settings > Wi-Fi, turn On wifi and select the camera wifi
4. Operate the camera via the Vuze XR Camera App.

Your camera’s wifi SSID (name) is the camera Serial Number, which appears on the bottom of the camera (starts with “VXR” and followed by a 10 digit number).
The default password for your wifi is 12345678.

Wifi reset:

You can reset the camera wifi settings by pressing the wifi button for about 5 seconds, while the wifi is Off, until a long beep is heard.

Wifi Direct:

Wifi Direct allows for simultaneous access to the camera and internet. Camera wifi connection with iOS based devices is not possible while Wifi Direct is turned On.
To enable Wifi Direct through the mobile app go to Settings (cogs icon) > Wi-Fi Settings > Switch Wi-Fi Direct On\Off.

To understand the DLNA (Digital Living Network Alliance) protocol better please refer to the Wikipedia page.
https://en.wikipedia.org/wiki/Digital_Living_Network_Alliance

In short, this protocol allows for multimedia devices to share information between one another.

Now lets see how we can connect the Vuze XR with the Oculus Go to play 4K videos and images from the camera SD card.

On the VUZE XR:

• Make sure the camera is turned ON.
• Make sure at least one 4K/30fps video or stitched photo is stored on the camera SD card (currently supports only 4K/30fps footage).
• Rapidly press the camera WiFi button twice to get the camera into DLNA mode.
• The camera power indicator light becomes Cyan , the camera WiFi LED should be blinking white.
• Please wait for 20 seconds to let the camera finish the process and prepare.

On the Oculus Go:

• Make sure the HMD (Head-Mounted Display) is connected to the Vuze XR WiFi (done through the Settings menu of the Oculus Go).
• Open Oculus Gallery.
• Chose Vuze XR from the Oculus Gallery.

Things to check and make sure if something doesn't work quite right:

1. Reset the camera WiFi by holding it for 5 seconds.
2. Make sure there is an SD card inside the camera.
3. Make sure the Oculus Go is up to date (reboot it as updates may install after reboot).
4. Make sure both the XR and the Go are turned ON and in standby.
5. If the camera doesn’t appear in the Oculus Go Gallery go back and reload the Gallery.
6. Make sure the camera firmware version is up to date.

Firmware updates are extremely important because we release new updates, features, and bug fixes with these updates and it can help you, sometimes, to solve an issue that nothing else can solve. It's always important to keep the camera at its latest firmware version.
You can check whether or not you have the latest version by going to the Vuze XR firmware update page. If the numbers don't match to what you currently have installed on your Vuze XR please update the firmware by one of the following methods.

Manually updating the firmware (SD card needed):

1. Make sure the camera is turned Off and there's enough battery to go through the updating process.
2. Download the firmware from our website (link above).
3. Insert a compatible micro SD card to your computer via an adapter. Compatible cards list can be found here.
4. Format the SD card to exFat (make sure you first backup any necessary info on the card). You can find instructions on how to format the card here.
5. Copy the firmwareVXR.bin file to the SD card root folder (the first or top-most directory on the SD card).
6. Insert the SD card into the camera micro SD slot and press it into place until it clicks.
7. Turn On the camera and wait (do not touch the camera during firmware update).
8. The camera will boot normally.
9. The firmware update will start when the Power/Mode LED starts blinking pink.
10. When the firmware update is complete the camera will reboot and start up normally.
11. You can check your camera firmware version in the Vuze XR Camera App Settings section, as described here.

Firmware update through the mobile app:

When a firmware update is available you will see a red notification badge on the app Settings icon (cogs).
To update the firmware please navigate to Settings > Camera Settings >  Upgrade Firmware and follow the on-screen instructions.

Note: Do not turn off the camera or remove the microSD card during the firmware update.

Issues concerning firmware update:

• If the firmware update didn't go through correctly check if the firmware file (firmwareVXR.bin) is still on the SD card or has it disappeared. If the file is still there restart the camera and try again. You can also try to reset the camera and try again. If the file has disappeared but the firmware didn't update still, reformat the SD card, copy the firmware file and try again.
• If something doesn't work well with the camera after a firmware update please use the Factory Reset option to remove the firmware and go through the update again.

Before using your camera for the first time please charge it for at least 2 hours until the red indicator light turns white.

Charging with a wall socket:

To correctly charge your camera with a wall socket please follow these steps:

1. Use an approved and certified AC adapter (5V, 2A). Do not charge your camera with any other adapter or one that exceeds this voltage\amps.
2. Use the charging cable that is included in the package.
3. The charging LED will turn red while charging.
4. The battery is fully charged when the charging LED turns white.

Normal charging duration is around 2 hours or until the red indicator light turns white.

NOTE: You can also charge your camera from your PC or laptop but should expect it to charge much slower. Please turn Off the camera while charging this way for a faster charging time.

Charging with an external power bank:

To extend the battery life or charge your camera you can use an external power bank while working with the camera or while it is turned Off. Ensure that the power bank and cable are hidden under your camera to avoid interfering with the camera’s field of view (especially in 360 mode).
You can use a 90° tip cable to reduce the cable's visibility while recording in 360 mode.

To use a power bank simply connect the USB cable to the camera’s USB-C port. Connect the other end of the cable to the external power bank.

Turn the camera On and Off:

To turn the camera on – Long press the Power/Mode button. The indication light will light up blue (3-5 seconds) and then blink white 3 times. You will hear 3 beeps when the camera is ready. The indication light will remain white when the camera is turned on and ready to capture.

To turn the camera off – Press the Power/Mode button for 3 seconds. You will hear 3 beeps and the indication light will blink before turning off completely.

Camera reset:

Press and hold the power button for 30 seconds while the camera is On. This will force the camera to reset and start over. This can be used in a situation where the camera is not responding.

Camera factory reset (firmware is reset as well):

Press and hold the power and recording button for 30 seconds while the camera is On. This will force the camera to reset into factory settings and will remove any firmware update that was installed. This can be used if something went wrong during or after a firmware update.

NOTE: Camera buttons are disabled automatically while the camera is connected to a mobile device via wifi.

Q: Can I record with the camera and save the data to a phone or computer without an SD card limiting the data saved?
A: No, an SD card must be present inside the camera at all times so the footage can be written on it.
 
Q: What's the latency with the XR in Live mode?
A: Latency with the XR should be 0.5 seconds but this depends on your connection type, speed, and the server you use (YouTube, Facebook, etc.).

Q: Will the Vuze XR have HDR images and videos?
A: The XR will have HDR images and videos in the near future, it was requested from our community and we're working to provide.

Q: Will my hand be in the picture when shooting 360-degree mode?
A: Yes, The Vuze XR captures everything; to avoid seeing your hand, we recommend using a selfie stick during capture or add a Patch Image in the Vuze Studio to hide any unwanted objects.

Q: Will my hand be in the picture when shooting 180-degree mode?
A: Possibly, because the Vuze XR does "see" more than 180 degrees, you will see your fingers if they're wrapped around the frame of the camera. To avoid this, hold the camera on the sides away from the lens or use the Vuze mini-pod at an angle to put your hand behind the frame of the camera.

Q: Can I use a power bank with the camera?
A: Yes, as with all our cameras you can use a power bank to keep recording footage for more than the internal battery allows. The power bank must provide the correct current (5V/2A) to the camera or it won't work.

Q: What's the resolution for both 360 and 180, video and stills, modes?
A: 

• 2D 360 video: 5.7K (5760×2880) @30FPS
• 3D 180 video: 2880x2880 each eye, L&R.
• 360\180 photo: 5760x3240px (18MP)

Q: Is the XR has mobile apps for both Android and iOS?
A: Yes, the XR gets almost the same updates and features for both platforms simultaneously.

Q: Do I need the .TH1 and .TH2 files along with the MP4 file from the XR to be able to work on my content?
A: The .TH files contain information that is irrelevant for most users. The MP4 file contains all the necessary information you'd need to work with the file and can be transferred and worked upon without the .TH files present.

Please make sure you have a U3 type microSD card , minimum capacity of 64GB, maximum of 256GB.
Make sure you format it as exFat.

How to format an SD card on Windows:

1. Insert the SD card into your computer, usually an adapter is needed (USB adapter is very user friendly to use).
2. Open Windows Explorer and find the SD card.
3. Right click the SD card and choose "Format..." from the menu to open the Format Dialogue window.
4. Under "File system" choose "exFat".
5. Make sure "Quick format" check box is on.
6. Click "Format" to finish the process, when done a message indicating the process is complete will appear.
7. Exit the format window.

How to format an SD card on Mac OS X:

1. Insert the SD card into your computer, usually an adapter is needed (USB adapter is very user friendly to use).
2. Open the "Disk Utility" from the "Utilities" folder in your "Applications" and select the SD card from the list of drives in the left frame.
3. Erase the SD card data by selecting the "Erase" tab in the main window after selecting your SD card.
4. Select exFat from the "Volume Format" drop-down menu and enter a name for the SD card in the "Name" field.
5. Click "Erase…" when you are ready to format. "Disk Utility" will ask you to confirm.
6. Close the window when done.

The camera supports 64-256GB micro SD cards with UHS-I/II (U3) – Ultra High Speed Class with U3 Speed Class Mark.

We recommend using the maximum bit rate speed (120MB\s) at all times when recording and therefore use U3 microSDXC card type (see image below).

Recommended cards (tested by us) :

• SamsungEVO Plus v2 MicroSDXC UHS-I U3 256GB
• SamsungPRO Plus MicroSDXC UHS-I U3 64GB
• SandiskExtreme MicroSDXC UHS-I U3 A2 V30 64GB
• SanDiskExtreme Pro MicroSDXC UHS-I U3 A1 V30 128GB
• Sandisk Extreme Pro MicroSDXC UHS-II U3 64GB

The mobile app for both iOS and Android has more or less the same User Interface (or UI in short). You can find the main screens of the app in the image below. The screens consist of the following:

1. Main window - This is the menu of the app, it lets you access all the other parts of the app described below.
2. Live preview and recording - After your camera is connected this window shows up automatically. It lets you decide which recording mode is active, see battery life, SD card capacity, review your shot before starting it, and more.
3. Gallery - Shows the recordings on both the inserted SD card and your mobile device. This window lets you move items between one another.
4. Settings - Every camera setting or information about the app and camera are in here.
5. Information - Currently installed firmware, camera serial number, app version, etc. If you open a support call to address an issue please provide this information in your email.

Live preview and recording modes window:

Go to video tutorials (opens in a new window)

Go to VR Studio user interface video tutorial (opens in a new window).

Most nVidia\AMD graphics cards support OpenCL version 1.2.
Sometimes, Windows decides to install a compatible driver from Microsoft that does work but doesn't support the OpenCL which is needed.
A replaceable driver should be installed, one from the original creator of the graphics card website.
nVidia drivers web page:
http://www.nvidia.com/Download/index.aspx?lang=en-us

AMD drivers web page:
http://support.amd.com/en-us/download

A clean installation should be performed by uninstalling Microsoft's drivers or checking the box inside the installer that says "clean installation".

For complete list of Mac computers that use OpenCL and OpenGL graphics cards please refer to https://support.apple.com/en-il/HT202823

The VR Studio is our propriety stitching software. It provides additional and more advanced options to the mobile app and fully supports 5.7K video footage and DNG raw images.

To download the VR Studio click here.

The VR Studio is available for both Windows and MacOS and the installation process is very short and easy.

For more information on the VR Studio user interface see the video tutorial here.

Windows Requirements:

Minimal: Windows 10, 4GB RAM, Integrated or discrete GPU with 3GB RAM, DirectX 11, OpenCL 1.2, and the most recent drivers.
Recommended: Windows 10, 8 GB RAM or higher, Fast discrete GPU (NVIDIA,AMD) with 3GB RAM, DirectX 11, OpenCL 1.2, and the most recent drivers.

MacOS Requirements:

Minimal: Mac computers running macOS Sierra (12.0) or later and supporting OpenCL 1.2 and OpenGL 3.3 with at least 4GB RAM.
Recommended: Mac computers from 2017 or newer running macOS Sierra (12.0) or later, with dedicated Radeon GPU and 16GB RAM.